CAREER DEVELOPMENT COURSES
- Active Listening
- Advanced Writing Skills
- Becoming a Better Learner
- Building Your Self-Esteem and Self-Confidence
- Business Etiquette- Gaining That Extra Edge
- Business Writing That Works
- Communication Strategies
- Conducting Accurate Internet Research
- Conflict Resolution- Dealing With Difficult People
- Conquering Your Fear of Speaking in Public
- Creating Winning Proposals
- Critical Elements of Customer Service
- Critical Thinking
- Delivering Dynamic Virtual Presentations
- Developing Your Executive Presence
- Emotional Intelligence
- Fostering Innovation
- Getting Your Job Search Started
- Goal Setting
- Honing and Delivering Your Message
- Identifying and Combatting Fake News
- Influence and Persuasion
- Introduction to Neuro Linguistic Programming
- Managing Pressure and Maintaining Balance
- Mastering the Interview
- Networking for Success
- NLP Tools for Real Life
- Personal Brand- Maximizing Personal Impact
- Project Management- All You Need to Know
- Project Planning- All You Need to Know
- Public Speaking- Presentation Survival School
- Public Speaking
- Research Skills
- Self Leadership
- Skills for New Employees
- Skills You Need for Workplace Success
- The Minute-Taker’s Workshop
- Time Management
- Working Smarter- Using Technology to Your Advantage
- Working with the Media- Creating a positive working relationship
- Writing Reports and Proposals
CRITICAL ELEMENTS OF CUSTOMER SERVICE
OVERVIEW
While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This two-day course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.
What Will Students Learn?
• To understand what a customer service approach is
• To understand how your own behavior affects the behavior of others
• To demonstrate confidence and skill as a problem solver
• To apply techniques to deal with difficult customers
• Know how to provide excellent customer service
• To understand how your own behavior affects the behavior of others
• To demonstrate confidence and skill as a problem solver
• To apply techniques to deal with difficult customers
• Know how to provide excellent customer service
What Topics are Covered?
• What is customer service? Who are your customers?
• Meeting expectations
• Setting goals
• Communication skills and telephone techniques
• Dealing with difficult customers and people
• Dealing with challenges assertively
• Dealing with stress
• Conducting a reflection
• The first critical element: A focus on customer service
• The second critical element: Procedures
• The third critical element: Culture
• The fourth critical element: Problem solving
• The fifth critical element: Measurement
• The sixth critical element: Reinforcement
• Meeting expectations
• Setting goals
• Communication skills and telephone techniques
• Dealing with difficult customers and people
• Dealing with challenges assertively
• Dealing with stress
• Conducting a reflection
• The first critical element: A focus on customer service
• The second critical element: Procedures
• The third critical element: Culture
• The fourth critical element: Problem solving
• The fifth critical element: Measurement
• The sixth critical element: Reinforcement
What’s Included?
• Instruction by an expert facilitator
• Small, interactive classes
• Specialized manual and course materials
• Personalized certificate of completion
• Small, interactive classes
• Specialized manual and course materials
• Personalized certificate of completion
About
At HomeUni we believe that success is making complex things simple, that is why we have partnered with top universities and awarding bodies around the world to bring you world-class online education at the time that is convenient, at the place that is homey and at the price that is affordable.
Contact
admissions@homeuni.co.uk
enquiries@homeuni.co.uk
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