SALES & MARKETING COURSES
- 10 Miniute Presentation
- Branding
- Building Relationships for Success in Sales
- Call Center Training
- CRM
- Dynamite Sales Presentations
- Overcoming Objections to Nail the Sale
- Prospecting for Leads like a Pro
- Reading Body Language As Sales tools
- Selling Smarter
- Social Selling for Small Businesses
- Telemarketing
- Trade Shows
CRM: AN INTRODUCTION TO CUSTOMER RELATIONSHIP MANAGEMENT
OVERVIEW
As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires learners to analyze technical and complicated systems. This one day course sorts through a myriad of information and brings you the basics you need to make a decision about the need for CRM, its benefits, and how to coordinate the base requirements for a CRM undertaking.
What Will Students Learn?
• The terms and benefits of CRM on a company’s bottom line
• Analyze the different components of a CRM plan
• Develop a checklist for readiness and success in CRM
• Describe how CRM creates value for organizations and customers
• Consider developmental roles that have the greatest impact on CRM
• Analyze the different components of a CRM plan
• Develop a checklist for readiness and success in CRM
• Describe how CRM creates value for organizations and customers
• Consider developmental roles that have the greatest impact on CRM
What Topics are Covered?
• What CRM is and who it serves
• Checklist for success
• Requirement driven product selection
• Considerations in tool selection
• Strategies for customer retention
• Building the future
• Homegrown vs. application service provider
• The development team
• Evaluating and reviewing your program
• Checklist for success
• Requirement driven product selection
• Considerations in tool selection
• Strategies for customer retention
• Building the future
• Homegrown vs. application service provider
• The development team
• Evaluating and reviewing your program
What’s Included?
• Instruction by an expert facilitator
• Small, interactive classes
• Specialized manual and course materials
• Personalized certificate of completion
About
At HomeUni we believe that success is making complex things simple, that is why we have partnered with top universities and awarding bodies around the world to bring you world-class online education at the time that is convenient, at the place that is homey and at the price that is affordable.
Contact
admissions@homeuni.co.uk
enquiries@homeuni.co.uk
COPYRIGHT © 2021 HomeUni. ALL RIGHTS RESERVED.
