EMPLOYEE DISPUTE RESOLUTION: MEDIATION THROUGH PEER REVIEW

OVERVIEW

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This one-day workshop will teach you everything you need to know about employee dispute resolution through mediation.

What Will Students Learn?
  • What the peer review process is
  • A process for employees to file grievances and for management to respond
  • How to choose a facilitator and panel
  • What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
  • What responsibilities and powers a panel should have
  • How to apply professional questioning and probing techniques
  • Why peer review panels fail and how to avoid those pitfalls
What Topics are Covered?
  • What is peer review?
  • Initiating the process
  • The peer review panel
  • Asking questions
  • The peer review process
  • Panel walk through
  • Why does the process fail?
What’s Included?

• Instruction by an expert facilitator
• Small, interactive classes
• Specialized manual and course materials
• Personalized certificate of completion

Fee

About

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Contact

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