HUMAN RESOURCE COURSES
- Anger Management- Understanding Anger
- Appreciative Inquiry
- Building Better Teams
- Business Succession Planning
- Cannabis and the Workplace
- Conducting Effective Performance Reviews
- Conflict Resolution- Getting Along in the Workplace
- Creativity in the Workplace
- Employee Dispute Resolution- Mediation Through Peer Review
- Employee Recognition- Appreciating Your Workforce
- Employee Recognition
- Generation Gap
- Hiring for Success
- Managing Customer Service
- Onboarding- The Essential Rules for a Successful Onboarding Program
- Performance Management- Managing Employee Performance
- Problem-Solving and Decision-Making
- Public Relations Boot Camp
- Stress Management
- Successfully Managing Change
- Talent Management
- Transgender Employees- Creating an Inclusive Work Community
- Understanding and Coping with the COVID-19 Pandemic
Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This two-day workshop will give you the skills and tools to hire successful candidates.
What Will Students Learn?
- How to identify ways to establish links between excellence in customer service and your business practices and policies.
- How to develop the skills and practices that are essential elements of a customer service-focused manager.
- How to recognize what employees are looking for to be truly engaged.
- How to recognize who the customers are and what they are looking for.
- How to develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
What Topics are Covered?
• A customer service focus
• Understanding leadership
• The five practices of leadership
• Instruction by an expert facilitator
• Small, interactive classes
• Specialized manual and course materials
• Personalized certificate of completion
At HomeUni we believe that success is making complex things simple, that is why we have partnered with top universities and awarding bodies around the world to bring you world-class online education at the time that is convenient, at the place that is homey and at the price that is affordable.
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