Supervisors & Managers courses
- Advanced Skills for the Practical Trainer
- Developing a Lunch and Learn Program
- Developing a Training Needs Analysis
- Developing Your Training Program
- Accounting Skills for New Supervisors
- Digital Citizenship- Conducting Yourself in a Digital World
- English as a Second Language- A Workplace Communications Primer
- Facilitation Skills
- Making Training Stick
- Measuring Training Results
- Survival Skills for the New Trainer
- The Practical Trainer
- Training with Visual Storytelling
- Using Activities to Make Training Fun
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.
What Will Students Learn?
• How to establish a positive intent and a desired outcome
• Good communication skills
• How to draft a script for a difficult conversation
• Use specific steps to carry out a difficult conversation
• How to access additional resources as required
• How to maintain safety in a conversation
What Topics are Covered?
• Choosing to have the conversation
• Toolkit for successful conversations
• Choosing the time and place
• Framework for difficult conversations
• Conversation template
• Staying safe
• Role play practice
• Instruction by an expert facilitator
• Small, interactive classes
• Specialized manual and course materials
• Personalized certificate of completion
At HomeUni we believe that success is making complex things simple, that is why we have partnered with top universities and awarding bodies around the world to bring you world-class online education at the time that is convenient, at the place that is homey and at the price that is affordable.
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